LiveHelpTech AB — Company Group Summary
LiveHelpTech AB is a Swedish digital services company that helps businesses use artificial intelligence, improve their online presence, manage customer communication, and resolve technical and cybersecurity challenges. Through four specialized service areas, the company provides practical support from strategic planning and implementation to daily operations, customer service, web management, and advanced remote IT support.
LiveHelp.Tech — AI Transformation and Business Development
LiveHelp.Tech is the group’s AI transformation and business-development division. It helps companies understand, plan, implement, and govern artificial intelligence through executive workshops, prompt-engineering courses, role-specific training, customized e-learning, AI maturity assessments, secure AI environments, implementation projects, and ongoing strategic advisory services. The broader offering also includes marketing, market research, lead generation, sales support, customer service, and business assistance.
LiveHelp.SE — Webmaster and Online Services
LiveHelp.SE functions as an outsourced webmaster and digital operations department. It manages websites, online visibility, social media, technical maintenance, backups, content production, SEO, web development, WordPress, e-commerce, email marketing, traffic generation, and application development. The service is designed for businesses that need continuous access to digital expertise without employing a full internal web team or coordinating several separate suppliers.
LiveHelp.Live — Online Customer Service
LiveHelp.Live provides a flexible online customer-service and website-chat platform. Companies can operate the service using their own employees, an AI-powered assistant, or outsourced customer-service personnel supplied by LiveHelpTech. The platform supports customer enquiries, sales conversations, after-sales service, claims, returns, proactive website engagement, mobile access, chat history, departments, automated responses, and customized chat interfaces.
MaxGrid Security — Remote IT Support and Cybersecurity
MaxGrid Security provides professional remote technical support for individuals and businesses. Its services range from Tier 1 assistance with everyday software, login, printer, Wi-Fi, and performance issues to Tier 2 troubleshooting involving malware removal, system crashes, data recovery, software conflicts, and advanced networking. Tier 3 services cover cloud infrastructure, root-cause analysis, enterprise cybersecurity, application debugging, server architecture, databases, and system-level technical problems.
Together, the four divisions allow LiveHelpTech AB to act as a single external partner for AI education and implementation, web and digital operations, online customer service, remote IT support, and cybersecurity.
The Management
Niklas Josefson
Co-founder (passive)
Has extensive and professional experience in interior design, construction and the security sector.
