1. Scope and Application

These Payment Terms and Conditions ("Terms") apply to all business-to-business (B2B) transactions between LiveHelpTech AB ("LiveHelpTech", "we", "us") and the purchasing business entity ("Client", "you"). By engaging LiveHelpTech's services, the Client accepts these Terms in full. These Terms govern all invoices, purchase orders, and service agreements unless otherwise agreed in writing.

2. Invoicing

2.1 Invoice Issuance

Invoices are issued upon delivery or completion of the agreed service, or at agreed milestones for longer engagements. Invoices are generated and sent electronically in PDF format directly from LiveHelpTech's billing system to the Client's registered invoice email address.

2.2 Invoice Content

Each invoice will include, at minimum:

• LiveHelpTech AB company and registration details
• Client name, organisation number, and billing address
• Itemised description of services delivered
• Invoice date, invoice number, and unique reference
• VAT breakdown where applicable
• Payment due date and bank details

2.3 Electronic Delivery

Invoices delivered electronically to the Client's provided email address are deemed received on the date of sending. The Client is responsible for ensuring that the registered invoice email address is current and operational. LiveHelpTech accepts no liability for invoices not received due to incorrect or outdated contact information provided by the Client.

3. Payment Terms

3.1 Payment Period

Payment is due within fifteen (15) calendar days from the invoice date ("Payment Due Date"), unless otherwise agreed in writing prior to service delivery.

3.2 Accepted Payment Methods

LiveHelpTech accepts payment by bank transfer to the account details stated on the invoice. All payments must reference the invoice number to ensure correct allocation.

3.3 Currency

Unless otherwise stated on the invoice, all amounts are expressed and payable in Swedish kronor (SEK). For international clients, the invoice currency will be specified at the time of agreement.

4. Payment Reminders

LiveHelpTech's billing system will automatically issue payment reminders to the Client ahead of and following the Payment Due Date. Reminder schedule:

• Reminder 1: Issued when the invoice is approaching its due date
• Reminder 2: Issued on or shortly after the Payment Due Date if payment has not been received
• Final Notice: Issued as a formal final demand before escalation

Reminders are sent to the same registered email address as the original invoice. LiveHelpTech reserves the right to adjust the reminder schedule at its discretion.

5. Credit Assessment

5.1 Right to Conduct Credit Checks

LiveHelpTech reserves the right to conduct a credit assessment of any Client or prospective Client prior to entering into a service agreement or extending payment terms. Credit checks may be performed through authorised third-party credit reference agencies.

5.2 Pro-Forma Invoice Requirement

If a credit assessment reveals a credit score or financial standing deemed insufficient by LiveHelpTech, we reserve the right to require full or partial prepayment before services are rendered. In such cases, a pro-forma invoice will be issued to the Client. Services will not commence or continue until the pro-forma invoice has been paid in full.

5.3 Confidentiality

The outcome of any credit assessment will be handled confidentially and used solely for the purpose of determining appropriate payment conditions. LiveHelpTech will handle all personal and company data in accordance with applicable data protection legislation, including the GDPR.

6. Overdue and Unpaid Invoices

6.1 Escalation to Factoring or Debt Collection

If an invoice remains unpaid after the final payment reminder has been issued and no payment arrangement has been agreed, LiveHelpTech reserves the right to assign or transfer the claim to a third-party factoring or debt collection agency without further notice to the Client.

6.2 Additional Costs

Any costs arising from debt collection, legal proceedings, or factoring — including but not limited to agency fees, administrative charges, and legal costs — will be added to the outstanding amount and charged to the Client. The applicable interest rate and penalty charges will be determined by the factoring or collection agency in accordance with Swedish law and their standard terms.

6.3 Suspension of Services

LiveHelpTech reserves the right to suspend or terminate the delivery of ongoing services to a Client with overdue invoices. Suspension of services does not release the Client from its obligation to settle all outstanding amounts.

7. Invoice Disputes

If the Client believes an invoice contains an error, the Client must notify LiveHelpTech in writing within seven (7) calendar days of the invoice date, stating the nature of the dispute and the amount in question. Disputed amounts must be clearly identified; the undisputed portion of an invoice remains payable by the Payment Due Date. Failure to raise a dispute within the specified period shall be deemed acceptance of the invoice.

8. Value Added Tax (VAT)

All prices are stated exclusive of VAT unless expressly stated otherwise. VAT will be applied at the prevailing Swedish rate. Where reverse-charge rules apply for EU-based business clients, the Client is responsible for accounting for VAT in their own jurisdiction. LiveHelpTech's VAT registration number will appear on all invoices.

9. Amendments to These Terms

LiveHelpTech reserves the right to amend these Payment Terms and Conditions at any time. Clients will be notified of material changes with reasonable advance notice. Continued engagement with LiveHelpTech's services following notification of changes constitutes acceptance of the revised terms.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Swedish courts, with the District Court of Gothenburg (Göteborgs tingsrätt) as the court of first instance.

11. Contact

For invoice queries, payment arrangements, or questions regarding these Terms, please contact: