Terms of Service

Last modification 12 Dec 2023

Key Terms

LiveHelpTech provides a service that provides sales, marketing, and customer service platform, primarily for companies (B2B), but we also cater to business to consumers and state (B2C & B2S), State to public (S2P), and consumer to consumer, and consumer to business (C2C & C2B). This is collectively called the ‘’Service’’. Which services are provided are clearly stated at the LiveHelpTech homepage. The LiveHelpTech site and the sites connected to LiveHelpTech are provided under “LiveHelpTech Network”, collectively, called the ‘’Site’’ (or ‘’Sites’’). And if offered as applications for mobile, tablet and other smart devices and application program interfaces, collectively, called the ‘’App’’ (or ‘’Apps’’). If you are using the site or the app, these Terms of Service are between you and LiveHelpTech. If you are using the service, these Terms of Service and the contract part are between you and LiveHelpTech. LiveHelpTech are hereinafter referred to as ‘’LiveHelpTech’’, ‘’We’’, ‘’Us’’, or ‘’Our’’.

1) You - For you as a user of the site, you are hereinafter referred as ‘’You’’ or ‘’Your’’.
2) You as a buyer of LiveHelpTech services will be hereinafter referred to as ‘’Client’’ or ‘’Customer’’.
3) A member of the LiveHelpTech team will be called an ‘’Representative’’.

Terms of Service

By using the Site, App or Service, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service, Terms, whether or not you become a registered user of the service, a client. These Terms govern your access to and use of the site, app and service. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the site, app or service. Failure to use the Site, App or Service in accordance with these Terms may subject you to civil and criminal penalties. By approving the Terms, you also agree that we can share content to third parties for co-operation with the analytics team, within legal range. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, "you" and "your" will refer and apply to that company or other legal entity.

General

LiveHelpTech can guarantee that the services are performed, and our methods that we use are accurate, legal and well within the framework of good service ethics. For some services we are providing independent third parties responsible for statistics and evidence. These terms of use can be subject of change when corrections or otherwise needed.

1. Contract structure

1.1. Upon agreeing to these Terms, the contract is made active between the parties, “LiveHelpTech” and “You”. The contract is these terms.

1.2. All information about the Service, for “Client”; payment, start date, end date, and service plans is included on the “Client”, from us provided, an written agreement.

1.3 If there is deviation from these Terms in the written agreements, these will have precedence over these Terms. All subjects of requested “Client”-side changes can be, and will be made on the agreement between the two parties.

1.4. Representatives and any team member of LiveHelpTech agrees upon these terms. A representative that speaks or acts on behalf of LiveHelpTech is part of the Company. The Representatives will be paid their commissions after LiveHelpTech receives the payment from the client. The commission is agreed between LiveHelpTech and the representatives. The commision is active as long as the client is active (as long as the representative has made the services). The representatives pay for their own taxes and working costs. If you suspect that the representative is not from LiveHelpTech please contact us immediately.

2. Service

2.1. A listing of services can be found on our site. For specific and/or additional services provided to the “Client”, is going to be listed in the agreement.

2.2. The service is provided during an agreed period of time as stated in the agreement.

2.3. Being physically in person, in the workplace, office, shop or other place that requires human intervention will be invoiced as a separate cost if agreed upon.

2.4. For physical material such as transport, electronics, gadgets, apparel, promotion articles, printed ads, billboards and similar physical products, and also for TV-commercial ads, radio ads etc., there will be additional costs. If not included in the agreement.

2.5. Third party service providers, if outsourced. This will be disclosed to the client. We do not have any part in, and we do not provide the service and are not responsible for the service if they fail, go down or do not operate at full power. LiveHelpTech can not claim rights for other services than our own. For services that fail to deliver from an outsourced party, the service will immediately be replaced and done for free of charge within a set timeframe.

2.6. LiveHelpTech has the right to hire outsourced help to complete the services. LiveHelpTech will provide the most qualified and competent companies and personnel. The service provided will be made professionally and with good ethical standards. We will always make a background check of references before starting an outsourced service service.

2.7. LiveHelpTech will provide internal ongoing education for our personnel.

2.8. The start day and time is clearly stated in the agreement.

2.9. LiveHelpTech is not responsible for delays, that is, client versus service dependent. If LiveHelpTech needs information (such as training, proper education, white papers, pictures, pdf’s, emails, documents, back-end information etc.) from the client, and this is agreed upon, and the information does not appear from the client in time, LiveHelpTech will apply the delay time to the service.

2.10. The time table for a service can be everything from one time service that is executed immediately or an agreement can be made for a longer service contract for a year or more. For longer services a discount can be added as agreed. A representative of LiveHelpTech and the client will have a discussion on how to set up the next part of the time table beforehand. If the client wishes to change the services for the set time table, LiveHelpTech needs to be contacted.

2.11. Reports from LiveHelpTech to the client’s contact person about the service are sent as agreed per service, if nothing else is agreed upon. Reports and other information (such as analyzes and more) are sent to the client or uploaded as a cloud service.

2.12. Spoken and written language in service campaigns is country based, else we use English as primary language. If requested the language can be customized to the country this will involve translation services, for a fee on request.

2.13. If the client wishes to end the service in the middle of the agreement period, there will be no refunds. This is not negotiable. The client has to send this cancellation of service through email or written letter to the contact provided from LiveHelpTech.

2.14. If the client wishes to continue the service at the end of the period. Please approach your representative or LiveHelpTech through email, written letter or the other contact options on our site.

2.15. Service not listed in the site. If the client or LiveHelpTech have other services that they are going to run, that is not listed under the services on the site. These either are part of the agreement or they are paid separately, this is agreed between the client and LiveHelpTech and will be documented in the agreement.

2.16. Etiquette in the post, feeds and written comments, we will always use a client specific language that is easy to read, the text will always be proofread, but we will reserve any spelling mistakes and incorrect sentences. Positioning/marketing for your product, service, company, association, blog, etc.. will be done in a positive sense, otherwise all other written communication that instance. posts, feeds and comments will be neutral, impartial and apolitical, unless otherwise agreed. Our etiquette rule will also not accept campaigns that are racist, containing porn or serious violence or of other unethical standards. If we run a campaign launched from being normal to unethical (i.e. a website changes the content) the campaign will be terminated immediately.

3. Client Obligations

3.1. If not being added in the agreement, the client is obligated to:

a) To give LiveHelpTech the correct information, so the service can be properly executed, this can be done by email or sending over documents.

b) To notify LiveHelpTech, in case of changes that could affect the outcome of the services, therefore the agreement has to be changed.

c) To keep the client side agreement with LiveHelpTech safe, so no one else but authorized personnel at your company have access to it. Do not share the agreement publicly or will terminate the service with no refunds.

d) If support is required, then access to the premises (if needed), computers, network and to install proper software to make the support available. Use the contact options available on the site.

4. Privacy and GDPR

4.1. Username and password. We never will ask for your username and password. But if we request information such as your username, email and password to websites, blogs, social media, forums, and other areas that may be affected by the current service campaign. This trust has never, or will be misused, and when the current service campaign is finished, although the use of your account also should be completely clear, we actually recommend you to change the username and password, even if we would never violate your privacy, this is still good thing to do now and then, every 3 months or similar. Clarification: we will only use the data during that time that a service campaign is underway.

4.2. For privacy policy, see Privacy Policy.

4.3. Personal information law, Sweden/EU/EES; Personuppgiftslagen PuL, this also includes GDPR (General Data Protection Regulation) from May 2018.

a) LiveHelpTech can store some personal information, we store the information in safe databases, and we have access to the same information as you have on your client side page. If you want to have the personal or company information erased from the database please contact us and we will erase it for you with a status report.

b) This representation agreement, according to 30 § PuL, can only be changed by written agreement between parties. Written agreement can be through a letter, sms or via email.

c) LiveHelpTech will follow instructions regarding the EU standard for safekeeping and handling of personal information. LiveHelpTech shall not use the personal information in other intentions than for the use between LiveHelpTech and you. LiveHelpTech will keep the personal information safe from third parties.

d) LiveHelpTech confirmed that the personal information transferred to LiveHelpTech will be stored in EU/EES.

e) You also confirm that LiveHelpTech can use an assistant to handle the personal information. In this case should be part of LiveHelpTech, as an representative.

f) You have always full access to your personal information, and can at any time change the information.

g) Your information will maximum be stored for three (3) months upon inactivity, If you want the information to be stored for a longer period, you have to contact LiveHelpTech.

h) For external information collection between client and LiveHelpTech please see 7.5 and 7.6.

5. Payment Terms

5.1. Payment terms for the service provided by LiveHelpTech is pro-forma or invoice.

5.2. The client is free to pay in the local country currency or the cryptocurrency that we accept.

5.3. VAT and tax. The VAT is country specific, you as a customer have to pay your own VAT. All taxes are included in the price. For VAT rate of expenditure on advertising and promotion include advertising is typically tax of your country and deductible input VAT for a VAT-registered person or body. Natural and legal persons who are not VAT registered post the input VAT on the account that is used to record the cost of advertising and PR. A VAT-registered person shall disclose the input VAT as "Input VAT to deduct" in box 48 of the tax return for the tax and the cost of advertising and public relations should not be reported in the tax return for the tax.

5.4. The payment terms that are not pro-forma, have to be agreed upon by the client and LiveHelpTech.

5.5. For delay in payment, the service will be stopped immediately. And if not receiving payment within the next fifteen (15) days, invoice will be sent to a legal collector in your country. The client will pay all fees.

5.6. If the client terminates service in the middle of the agreed period, there will be no refunds. This is not negotiable. The client has to send this cancellation of service through email or written letter to the contact provided from LiveHelpTech.

5.7. For services that are not included (see 2.4), there will be additional fees. There will never be any other fees invoiced, if not agreed upon, between client and LiveHelpTech. All the additional fees are going to be documented in the agreement.

5.8. Accepted payment gateways; Please see site, under Frequently asked questions (FAQ).

5.9. Deductible expenses (Only Sweden). Costs of advertising and public relations in a business are tax deductible expenses in the income statement as income from business. Advertising on radio, TV and Internet ads in the newspapers for some associations, advertisements in publications in foreign languages ​​to 80% spread abroad and own ads in publications are free of advertising. For periodic journals published by us, the tax rate is 3% and related advertising products 8%. Anyone in trade publishing advertisements taxable or taxable advertising is taxable for advertising on the tax base exceeds 20 000 SEK per income year or 60 000 SEK per income year for periodical publications.

5.10. The monthly commission percent (%) is based on what the client pays every month. The commission is paid in the form of B2B (business to business) transactions, all representatives must run/own a business. Or have a way to handle B2B transactions. There will always be an agreement with the representatives and LiveHelpTech.

6. Support

6.1. User support for clients should be done though the client company page provided.

6.2. If provided with a ticket number for the support in question, please refer to this in future events regarding the specific support task. This will speed up the process and help us greatly as tasks are trackable internally.

7. Other

7.1. Modification, LiveHelpTech reserves the right, at its sole discretion, to modify the Site, App or Service or to modify these Terms, at any time and without prior notice. If we modify these Terms, we will either post the modification on the Site or via the App or otherwise provide you with notice of the modification. We will also update the "Last Updated" date at the top of these Terms. By continuing to access or use the Site, App or Service after we have posted a modification on the Site or via the App or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, App and Service.

7.2. LiveHelpTech, or the representative assigned by LiveHelpTech, should have the right to review the client beforehand. LiveHelpTech has the right to decline a client. The client will be informed if this is the case.

7.3. LiveHelpTech has the right to use the client as a reference for marketing, if the client does not approve of this, the client should send this in writing to us. This approval is only for the company name, brand, link to the client homepage and what services we have provided. We will not use the reference in any acquisition, sales, procurement or purchase mathers if not agreed upon.

7.4. All agreements between LiveHelpTech and you should be written. These terms can serve as a part of a written agreement.

7.5 LiveHelpTech and you agreed that sensitive company information from either LiveHelpTech or you shall be handed to a third party. This does not apply to information that is widely known, as for example wikipedia information or other trustworthy information source. You shall be responsible for the information sent to LiveHelpTech and how you send this. Information that breaks the law or otherwise very unethical shall not be sent if not agreed upon. You are solely responsible for the open public information we as LiveHelpTech can use in the service. You are responsible that the information we receive is public.

7.6. LiveHelpTech will provide the safety that is needed to hold the information according to the safety techniques and rules that apply to the industry. We will use encrypted databases for your and our protection of the data. The database will be backuped every day. For the agreements, this will be saved for seven (7) years according to accounting Swedish laws. on the server for one year, so we and you as a client can have access to the data provided during the one year campaign.

8. Dispute

8.1. All disputes are dealt between you, representatives, outsourced companies and LiveHelpTech should try to be solved directly without intermediaries, if this does not work, the parties shall appoint a third party representative.

8.2. Disputes about these terms should be interpreted through European (EU) law and Swedish law. With expectations for international private mathers. The procedure shall go through SCC (Stockholms Handelskammares Skiljedomsinstitut).

9. Force Majeure

9.1.LiveHelpTech or You is not liable for failure to perform the parties obligations if such failure is as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, internet or telephone service. No party is entitled to terminate this agreement under such circumstances. If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the non performing party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described as a Force Majeure.

Team / LiveHelpTech info@livehelp.tech