1. Ticket System — Major & Complex Issues

For larger, more complex, or ongoing support matters, please submit a support ticket through our dedicated ticket system. This is the recommended channel for:

• Issues that require investigation or multiple steps to resolve
• Requests that need to be tracked and followed up over time
• Cases where you need to attach files, screenshots, or documents to describe your issue
• Escalated or business-critical matters requiring a formal response

All tickets are logged, prioritised, and handled by our support team. You will receive a confirmation and case reference upon submission.

2. Email — Minor Issues & Quick Questions

For smaller, straightforward questions or issues that do not require file attachments or formal tracking, send us an email and we will respond as soon as possible.

Please include a clear description of your issue and any relevant details to help us assist you efficiently.

3. WhatsApp — Direct Contact

For direct, real-time communication you can reach us on WhatsApp. We are available for messages, chat, and calls: +46720329072 (active between 06:00 - 22:00, CET Central European Time)